FAQ's 

Elevate your workplace environment with a delightful selection of ready-to-eat snacks crafted to enhance both morale and productivity. Consider the incredible benefits of introducing our premium range of certified organic fresh fruits, vegetables, dairy products, small goods, and an exquisite array of nuts and dried fruits. We take pride in hand-picking and packing these easy-to-enjoy, mess-free, and mouthwatering snacks, ensuring that you and your colleagues have access to nutrition that invigorates both body and mind. By choosing our organic offerings, you eliminate harmful chemicals typically found in non-organic foods, empowering you to experience heightened energy levels and enhanced mental clarity. Embrace the transformative power of Real Food and inspire a healthier, more vibrant workplace for everyone. Choose wellness today! For Members only (sign-up takes just a minute).

Imagine the joy of enjoying a diverse selection of organic products right at your workplace, with absolutely no cost to you! We are thrilled to present this exceptional opportunity. By simply encouraging your colleagues to check out our online store, Twinkle Berrys, and facilitating a regular weekly order of at least $50, you can unlock a fantastic reward. As a heartfelt thank you for your support, we will gift you a $35 coupon for your shopping pleasure. You will also earn 35 Twinkle Reward Points, with every dollar equating to a point!

But wait, there is more! For every new workplace you introduce us to, we will add another $35 coupon and 35 Twinkle Reward Points. This partnership not only elevates your work environment with top-notch organic products but also transforms you into a savvy advocate, earning delightful savings.

We are eager to support you on this exciting journey, ensuring your workplace savours our quality offerings while you relish in significant discounts. Let us embark on this mutually beneficial adventure together and make wellness at work a reality—because who would not want to sprinkle a little organic magic into their day?

To begin your rewarding journey with us, signing up is a breeze! As soon as you register, you'll receive a unique customer number or code within just one minute. Your workplace needs to join in too, and this process is equally straightforward. For example, if your workplace is “Cathy’s Café”, create an account for the café, and it will be assigned its customer number or code. After that, please send us an email with your name (along with your customer code/number) and the name of the person you referred (including their customer code/number). It’s that easy! Once your workplace starts making purchases with us, we’ll begin to reward you on your next online shopping experience. Join us today and unlock the benefits that await!

At Twinkle Berrys, we operate on a first-come, first-served basis. So, if you spot our fresh, organic produce gracing your workplace, it’s likely that a colleague got there before you. But don’t worry! If you’re seeking those delightful rewards, consider recommending a different workplace, like another office floor, section, department, or even a different branch. The same excellent benefits will come your way, as long as that option hasn’t been suggested before. Let’s work together to create a vibrant atmosphere filled with healthy choices!

What a wonderful enquiry! Consider the significant influence you could exert by working at a bank with diverse departments and branches, all of which are keen to adopt healthier eating habits through the organic options we offer, inspired by your recommendations. Each department that joins us not only opens a door for more nutritious choices but also presents a fresh avenue for your rewards. Here’s how the process unfolds: for every workplace you successfully refer, you will receive a  $35 coupon, along with 35 Twinkle Reward Points that will enhance your customer profile. The more you introduce us to new workplaces, the more your coupons will flourish. This is our sincere way of expressing gratitude for your remarkable contributions to fostering a healthier lifestyle. Together, let’s create a positive impact! 

Absolutely 100 per cent! Kindly email us, enquiries@twinkleberrys.com.au

Biodynamic farming embodies a genuinely holistic approach, treating the farm as a living, breathing organism that thrives on self-sufficiency and ecological harmony. Imagine a system where every element is interconnected, fostering a vibrant balance with nature. This unique style of organic farming goes beyond the basics, incorporating the rhythmic cycles of the moon to guide planting and harvesting. It beautifully weaves together crops, animals, and the farm's natural resources to create a sustainable, closed-loop ecosystem. Join us on this inspiring journey towards a more harmonious way of farming, where every harvest tells a story of unity and respect for the land. 

Biodynamic farming is a remarkable approach that nurtures the earth by utilising natural manures and composts, steering clear of synthetic fertilisers, herbicides, and pesticides. This practice not only enriches the soil but also fosters an environment that allows plants to thrive healthily and harmoniously. Similarly, organic farming champions the production of high-quality food through sustainable methods, embracing nature's gifts without reliance on artificial fertilisers. Together, these methods inspire a deeper connection to our food, inviting us to support practices that prioritise both our health and the health of our planet.

The terms "spray-free" and "organic" both relate to how produce is grown, but they do not mean the same thing. "Spray-free" means that synthetic pesticides or herbicides have not been used. At the same time, "organic" refers to a farming system that uses sustainable practices and natural inputs to improve soil fertility, manage pests, and control weeds, and prohibits the use of synthetic pesticides, fertilisers, and GMOs. While organic produce is also spray-free, not all spray-free produce is organic.

Integrated Pest Management (IPM) is a sustainable approach to managing pests that combines multiple control methods to minimise the use of pesticides and reduce their impact on the environment and human health. IPM programs rely on a thorough understanding of pest biology and their interaction with the environment, utilising information about pest life cycles and ecological relationships to make informed decisions about pest management.

Australia is an expansive and breathtaking country, rich in diverse climates and seasons, with soils capable of nurturing an impressive variety of crops. However, it's essential to acknowledge that certain products thrive best in different parts of the world, influenced by specific types of soil, rainfall patterns, and climate conditions. This is why we sometimes rely on imports for items that cannot be cultivated here.

Before these goods reach our shores, they undergo meticulous checks to ensure they adhere to Australia's stringent organic and biodynamic certification standards, guaranteeing that everything we receive is 100% certified. This commitment not only reflects our dedication to quality but also our responsibility to provide you with the best organic products available. We believe in nurturing both our environment and our customers through sustainable sourcing so that you can enjoy the finest nature has to offer.

Bisphenol A (BPA), a chemical used to harden plastic, is found in several consumer products, including rigid plastic drinking containers and the linings of infant formula and food cans. In animal studies, BPA imitates the effects of estrogen.

“Kosher” is a term used to describe foods that comply with dietary guidelines set by traditional Jewish law. These laws determine which foods may be consumed and how they must be produced, processed, and prepared.

Kosher guidelines strictly prohibit the pairing of any meat and dairy product. This also means that all utensils and equipment used to prepare meat and dairy must always be kept separate.

Kosher guidelines limit the consumption of animal-based foods to specific animals and cuts of meat that are slaughtered and prepared in a particular manner.

Most plant-based foods are considered kosher. However, they may lose this status if they’re processed or prepared using non-kosher equipment.

Halal is an Arabic word that translates to 'permissible' in English.

Halal is a dietary law derived from Islamic teachings, meaning “lawful or permitted.

Halal is not just all about dietary restrictions. It’s also about the treatment of animals, specifically, with how they are slaughtered. Halal food must be prepared with minimal suffering to the animal and the pronouncement of God’s name during the slaughter, as the animal is being sacrificed to Him.

Most products are sourced locally, with some exceptions from various regions, states, and territories across Australia. Any imported items will be clearly labelled to ensure transparency.

100% yes, we would love to do that. Contact us via email enquiries@twinkleberrys.com.au

Yes, concessions will be provided, of course. A drop-off point (zone) is preferred. It can be easily organised via email at enquiries@twinkleberrys.com.au or by phone.

At Twinkle Berrys, we believe in rewarding your loyalty, and that’s why we’ve created an exciting point system we call "Twinkle Points." For every dollar you spend, you earn one point, unlocking a world of amazing gifts and rewards! The more points you gather, the more delightful surprises await you. When you join us as a valued member of Club Twinkles, you open the door to an array of exclusive benefits and enticing rewards. Please join our community and let your spending lead the way to incredible rewards!

Every dollar you spend earns you a point—it's really that simple! For instance, if you rack up $100, that translates to a fantastic 100 points in rewards. 

Our loyalty journey features five exciting milestones:

• 1,000 points = Bronze Reward 🥉
• 2,000 points = Silver Reward 🥈
• 3,000 points = Gold Reward 🥇
• 4,000 points = Platinum Reward 💎
• 7,500 points = Diamond Reward ✨

You’ll celebrate with our coveted Diamond Reward! We’ll keep you informed every step of the way as you climb toward these rewards, but feel free to check your progress anytime. 

Once you’ve hit your desired reward level, you can claim it, and here’s the best part — you don’t lose all your points when you redeem! When you claim a reward, only the points you use will be deducted, not reset to zero. So you can keep climbing toward your next milestone at your own pace.

You’ll receive friendly email updates at every step — from points earned, to milestone reached, to your “Twinkle Reward Code” when it’s time to claim your gift.

 If you prefer to save your points and aim for a higher-level reward, no problem — simply keep collecting! Your progress continues until you’re ready to redeem.

And here’s a cherry on top: if you accumulate 10,000 points or more, we’ll shower you with even more surprise gifts to keep the inspiration flowing!

 P​lease note that this offer doesn’t apply to community co-op bulk buying, as we've already made generous concessions in this area. 

Enjoy your journey toward each milestone — every box, every order, every point counts!🌈✨

1,000 points = (Bronze Reward 🥉) 1 free Certified Organic Juicing Box (small size)

2,000 points = (Silver Reward 🥈) 1 free Bronze Gift Card 

3,000 points = (Gold Reward 🥇) 1 free Fruit Box (medium size)

4,000 points = (Platinum Reward 💎) 1 free Mix Fruit & Veg Box (large size)

7,500 points = (Diamond Reward ✨) 1 free Silver Gift Card

10,000 points = (Surprise Reward) 1 free Platinum Gift Card 

⭐ Important Notes:

• When you redeem a reward, your points will not reset to zero — only the points used will be deducted.
• If you reach a milestone but wish to aim for a higher reward, simply keep collecting more points — your current balance will continue to grow.
• Loyalty points will not be added when receiving rewards.

When you reach a milestone, you will receive an email notification titled “Milestone Reached”, along with your updated points summary.

Once you decide to redeem your reward, you will automatically receive a separate email containing your “Your Twinkle Reward Code” for checkout or gift card use.

After every successful payment, you’ll receive an email titled “Twinkle Points Updated” showing:

• Points earned for that order
• Your previous balance
• Your new balance

When you hit a milestone, you’ll also receive a “Milestone Reached” email and then a “Your Twinkle Reward Code”message if you claim your reward.

This situation may arise from time to time for several reasons, such as adverse weather conditions, transportation difficulties, flooding, agricultural challenges, or simply when demand exceeds supply at the end of the season. These are common hurdles that the industry routinely faces. Fortunately, there are a few practical ways to address these challenges:

1) If we find that certain items in your order are unavailable, we’ll reach out to you via phone or email to discuss possible substitutes. For instance, if silverbeet isn’t in stock, we might suggest a lovely bunch of spinach or some vibrant rainbow chard as an alternative. Rest assured, we’ll ensure the value of your substitute is equal to or greater than the original item, and we'll cover any difference as a gesture of goodwill for the inconvenience.

 2) In the event we've tried to contact you without receiving a response, we'll take the liberty of selecting substitutes for your missing items based on our expertise. We’ll do our best to choose items that match your preferences and needs. 

 3) We will notify you via email about any missing items from your order, including their total dollar value. For example, suppose both a bunch of silverbeet and 1 litre of milk are unavailable, and you prefer not to select alternatives. In that case, we will credit your account a total of $6, which will be stored in your 'e-wallet' (as detailed in our FAQs) for your convenience when you place your next order. 

When you reach the checkout, please let us know in the comment box where you'd like your delivery to be placed.

For now, we’ll take it on ourselves, with the occasional help from a courier when needed.

We’re pleased to offer delivery throughout Melbourne and its surrounding suburbs, Monday to Friday. Here's how it works: on Mondays, we cover the inner-city suburbs, Tuesdays are for the northern suburbs, Wednesdays are dedicated to the eastern suburbs, and so on. You can find all the specific delivery details on our Home Page under "Area Delivery Day." If you have any questions, please don't hesitate to reach out.

Yes, we can! Kindly refer to "Area Delivery Day"

Enjoy free delivery (as soon as you become a member) on your first four orders with us! This is our way of supporting your journey towards healthier eating and establishing a routine.

Please feel free to email us your enquiries and suggestions to enquiries@twinkleberrys.com.au, and we will be happy to consider them for an arrangement.

Please feel free to email us your inquiries and suggestions, and we will be happy to consider them for an arrangement.

Currently no

We only sell via our online store. We apologise for the inconvenience. 

Currently, we’re unable to accommodate warehouse pickups as our delivery and stock purchasing schedules are pretty unpredictable.

Please take a moment to photograph the issue and email it to enquiries@twinkleberrys.com.au within 24 hours of the delivery drop-off, so we can quickly resolve it.

A top-up e-Wallet is a convenient place for our members and customers to easily store credit (money) in their accounts after signing up—it's completely free and takes just a moment! By adding funds through your debit or credit card, you can skip the checkout process altogether. For instance, if you add $100 to your eWallet and make a purchase of $50, your eWallet will seamlessly cover the cost. You'll still have $50 left for your future purchases, making it a smart and easy way to shop!

Looking for the perfect gift? Consider our Gift Card, available in several values: $50 Bronze, $100 Silver, $200 Gold, $300 Platinum, and $500 Diamond. You can easily purchase one of these cards to treat someone special—choose your amount and nominate your lucky recipient! Once the gift card is in their hands, they can use it to shop for organic groceries up to the card's value. If they wish to buy items exceeding the gift card amount, they can pay the difference at checkout. It's that simple! This is not just an excellent way to introduce someone to healthy eating; it’s also a convenient and thoughtful gift. Plus, as a bonus, every time you purchase a Gift Card, you earn "Twinkle Points"—one dollar spent equals one point. So why wait? Share the joy of organic groceries and start collecting points today!

A coupon is a digital code that entitles the holder to a monetary value gift. They can be distributed digitally to customers via a digital code.

These are online or mobile-based codes or vouchers that can be entered at checkout or "clipped" digitally for automatic application. The consumer presents the physical or digital coupon when making a purchase.