Terms & Condition

All items are eligible for a refund if "Twinkle Berrys" is at fault, which includes situations involving the provision of incorrect items or issues related to quality. The decision regarding collection or pickup of the refunded items will be made at our discretion. Refunds will be processed either through a bank transfer for the cost of the items or as a credit towards your next order for delivery. In summary, if "Twinkle Berrys" is responsible for any errors or damages, we take full accountability as part of our commitment to excellent customer service. Please ensure that all claims are submitted within twenty-four (24) hours of the delivery drop-off time via email to twinkleberrysorganicgrocery@gmail.com

• Twinkle Berrys is situated in Fitzroy, close to Melbourne's central business district.
  
• We provide delivery services five days a week, from Monday through Friday.
  
• We provide a comprehensive selection of certified organic and biodynamic products. Our offerings include an extensive range of items such as fresh produce, baked goods, dairy products, nuts, rice, grains, beverages, canned goods, snacks, confectionery, personal care products, cosmetics, footwear, vitamins, toys, games, novelty gifts, sporting equipment, books, and much more.
  
• We offer delivery services across Melbourne and its surrounding areas from 9 AM to 7 PM.
  
• We offer delivery services at a rate of $4.95 throughout Melbourne and $7.95 for Geelong, the Mornington Peninsula, and the Yarra Ranges.
  
• Payments are processed through an online platform.
  
• We appreciate your understanding regarding the delivery schedule. While we are unable to provide a specific time frame for your delivery on the designated day, it will occur between 9 AM and 7 PM. We kindly ask that you specify in the comment section during the checkout process where you would prefer your items to be left. Additionally, we are in the process of implementing a tracking system that will allow you to monitor the status of your order and its estimated arrival time. We sincerely apologize for any inconvenience this may cause. Thank you for your patience.
  
• 8. All items for shipping will be carefully packaged in recyclable, customized cardboard boxes and sealed polystyrene boxes with lids. In our commitment to sustainability, we will refrain from using plastic bags for packing; instead, we will utilize paper bags for this purpose.
  

Thank you for visiting our website. This privacy policy outlines how we collect and utilize personal information gathered from this site. We kindly ask you to review this policy prior to using the site or providing any personal information. By accessing the site, you consent to the practices described herein. Please be aware that these practices may be subject to change; however, any modifications will be published on this page. Changes will apply only to future activities and information and will not affect past occurrences. We encourage you to periodically review the privacy policy during your visits to ensure you understand how your personal information will be utilized. Please note that the privacy practices detailed in this policy pertain solely to this website. If you navigate to other websites via links provided, we recommend you examine the privacy policies applicable to those sites.

We gather personally identifiable information, including names, postal addresses, email addresses, and other relevant details, when it is voluntarily provided by our visitors. The data collected will be utilized solely to address your specific requests. Unless explicit consent is granted by you for alternative uses, such as adding your information to our mailing lists, this information will be exclusively reserved for the purpose of fulfilling your requests.

The Site may incorporate cookie and tracking technologies based on the features provided. These technologies are instrumental in gathering vital information such as the type of browser and operating system in use, monitoring the number of visitors to the Site, and analyzing visitor interactions with the Site. Additionally, cookies can enhance the user experience by personalizing the Site for its visitors. While personal information cannot be collected solely through cookies and tracking technologies, it is important to note that if users have previously supplied personally identifiable information, cookies may be associated with such data. Furthermore, aggregate data derived from cookies and tracking technologies may be shared with third parties.

We may share information with governmental agencies or other companies that assist us in fraud prevention or investigation under the following circumstances: (1) when such disclosure is permitted or mandated by law; (2) in our efforts to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) during investigations of fraud that has already occurred. It is important to note that any information shared with these entities is strictly not intended for marketing purposes.

Your personally identifiable information is safeguarded with the highest level of security. Access to this information is strictly limited to authorized employees, agents, and contractors who have committed to maintaining its confidentiality and security. Furthermore, all communications, including emails and newsletters from this site, provide recipients with the option to decline further correspondence.

If you have any inquiries, concerns, or feedback regarding our privacy policy, please do not hesitate to reach out to us using the contact information provided below: Email:

enquiries@twinkleberrys.com.au

 We reserve the right to amend this policy as necessary. Any modifications will be duly posted for your reference.